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Frequently Asked Questions
Where is my order?
Please note that the specified delivery time does not include the time required to prepare your order, and that once your order is confirmed, our logistics team needs an average of 24 hours (from Monday to Friday) to prepare and ship your order.
You can track the progress of your order directly via the tracking link sent in the confirmation email (click on the tracking number), or in your Account
The tracking link only provides a general info of your shipment. To get the most detailed info refer to your country's post office or the courier used.
Delivery times depend on the selected carrier and your country of delivery.
How do I cancel or modify an order?
There's a brief period during your order confirmation and processing when you might be able to make changes. Just email support@clementinaitaly.com and let us know what you'd like to modify.
How to return or exchange?
If your order is eligible for a return, please email us at support@clementinaitaly.com with details about the issue.
Is my payment secure?
We treat your data with the respect it deserves: all our transactions are 100% secure, and personal information is never disclosed.
Your payment details are processed solely by our partners Shopify and Stripe and never made available to our teams, even if you decide to save them for future purchases.
To which countries do you deliver?
With small exceptions we deliver worldwide. Delivery cost is calculated during checkout based on your location.
